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GoPro App

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Getting Started with the GoPro App

Follow these steps to start using the GoPro App with your HERO3+, HERO3, or your HD HERO2 camera + Wi-Fi BacPac for the first time: Get the latest software You can now update your HERO3+ Black Edition and HERO3+ Silver Edition camera software directly through the GoPro App. Check out this article for more information: How to Update Camera Software Wirelessly with the GoPro App. Make sure the software is up to date on the HERO3+ or HERO3 camera in the version.txt file (or the HD HERO2 camera, Wi-Fi BacPac, and... Read More »

GoPro App Camera Connection Troubleshooting

What's the issue? The Wi-Fi network cannot be found in the mobile device or you get the "Connect Your Camera" / "Wi-Fi Network Not Connected" / "Connection Lost" message in the App. Where does it apply? GoPro App HERO4 HERO3+ HERO3 How to fix it Section 1: Wi-Fi Network Can't be Found in Phone/Tablet If the camera's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps: Turn off/on the phone/tablet's Wi-Fi. Power off/on the camera. Make sure the camera is in GoPro App or Phone/Tablet or... Read More »

How do I view my GoPro photos and videos on my phone or tablet?

In order to play back videos or photos on your mobile device outside of the GoPro App, you must first download the files to your device via the GoPro App. There won't be anything in the GoPro Album on the phone unless you download the files with the GoPro App first. There is no automatic sync functionality. Here are a couple of images showing how to download files from the GoPro App to your mobile device:

What are .thm and .lrv files?

Depending on what camera you are using, what software version you have installed, and what resolution you are recording video in, you may notice .thm and .lrv files stored on your camera after recording video. .thm files are Thumbnail video files which are used to display a thumbnail image of the video .lrv files are Low Resolution Video files. These will be created if: You have a HERO3+ Black or Silver Editions, HERO3: Black Edition camera or… You have a HD HERO2, HERO3: White Edition, or HERO3: Silver Edition camera and... Read More »

Preview Never Starts in the GoPro App

Troubleshooting for video preview issues on the App

Supported Resolutions for Playback and Copy in the GoPro App

Not all devices support Copy and Playback in the same way. This article lays out the differences by device and capture mode. 14K, 2.7K and Protune™ video files are not supported.2Compatibility varies by device and operating system version. Compatibility not guaranteed for all devices. Note: Content playback, sharing and access to the camera's memory card is not available on Windows Phone. Key Yes: Your device supports copy, playback and sharing of these files in their original, high-resolution format or the LRV (Low Resolution Video) format. No: Your device does not support... Read More »

Unable to View Camera Media in the GoPro App

You should be able to view the media on the SD card in your GoPro camera if you are connected to the camera via the GoPro App. If you are not able to view your media on the camera from the app, it may be due to an issue where you need to take a photo or a brief video before the media is properly displayed. First, make sure that you are going to the correct place to view the media. When your camera is connected to your phone or tablet,... Read More »


There are a few situations in which you will experience a Preview Not Supported or a Busy message in the GoPro App. Here is a list of some possible reasons: Camera preview is disabled once you start recording if Protune is turned ON in your HD HERO2 or HERO3 camera. It is also disabled when you record in certain resolutions and when you are taking pictures. Once you stop recording or stop taking pictures, preview automatically starts up again. HD HERO2 & HERO3: See this article for information on what resolutions... Read More »

iOS Photo Album Authorization for the GoPro App

On an iOS device, in order to use the new Copy and Share features you need to authorize the GoPro App to have access to your device's native photo album. If you have not authorized the app you will get a message that states: "GoPro is not allowed to access your photos. This may be the result of your device's privacy settings" If you selected "Don't Allow" initially, here is how you can change the privacy permissions in the settings menu to Allow it.

GoPro App - Why are thumbnails displayed for videos that cannot be played or downloaded?

This is normal. The reason is that we want you to be able to see what content you have on your camera even if your phone doesn't support playing back or downloading that content. One example of content that will cause this if you are trying to play back video recorded in Protune. This isn't the only possibility though, check out this article which describes what can and can't be played back and copied on various devices: Supported Resolutions for Playback and Copy If you try to play this type of... Read More »