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Respostas para as perguntas mais frequentes:

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations. Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs. NOTE: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs (Does not apply with the HERO camera). If your camera is currently frozen, try to reset the camera... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough. Please first ensure that the video is recorded properly by playing the videos directly on a TV with the supplied HD and AV component cables (HD HERO Original camera), or optional HDMI or composite cables (HD HERO2 camera), or optional HDMI cable (HERO4, HERO3+ & HERO3)) if you have the necessary cables. You should get... Read More »

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case. If... Read More »

Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue with the SD card There is a fault with the camera itself. First, make sure that the blue Wi-Fi light isn't flashing. If it is, hold down the Wi-Fi button on the side of the camera until the light flashes 7 times and then turns off. If you have a HERO4 camera, hold down the side button for... Read More »

Software Update Release Information

HERO4 Black Edition Camera Current software version: HD4.02.02.02.00Release date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds 720p240 video mode (Narrow FOV only) Adds 2.7K60 video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4.02.01.00.04 - Release date: 10/05/2014 HD4.02.01.02.00 - Release date: 10/14/2104 HERO4 Silver Edition Camera Current software version: HD4.01.02.02.00Release date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4.01.01.00.00 - Release date: 10/05/2014 HD4.01.01.02.00 - Release date: 10/14/2014... Read More »

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A. Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac. To properly charge your camera, first power it off and disconnect the BacPac if one is attached. Next, connect the camera to a... Read More »

Troubleshooting Tips: SD HERO Cameras

This article is for the Standard Def. HERO camera only. If you a more modern camera, please search for the appropriate article. The camera will not turn on.Remove the SD card and batteries from the camera. If you are using alkaline or NiCad batteries, please try a new or fully charged set of the recommended Energizer Lithium or NiMH rechargeable batteries. (Please note, new NiMH rechargeable batteries will not come charged out of the packaging. They will need to be charged with the appropriate charger before use) Insert the batteries, ensuring... Read More »

Using the Camera While Charging

You can simultaneously charge and record with the camera. To do this, you can use the supplied USB cable. Use that to connect your camera to a USB wall charger or auto charger that outputs 5V and 1A. You cannot record while the camera is connected to a computer.

GoPro HD HERO Original Features

« BACK Features 3D HERO System This latest firmware is needed to use your HD HERO cameras with the latest GoPro products. Simply download the firmware and follow the instructions above. LCD BacPac: This latest firmware is needed to use your HD HERO cameras with the latest GoPro products. Simply download the firmware and follow the instructions above. LCD On (LCO) and LCD Off (LCF) Control the power of your LCD screen. LCD On (LCO) keeps the LCD screen on continuously while the camera is operating. LCD Off (LCO) automatically powers... Read More »

Standard Definition HERO Sound Quality Overview

The HERO cameras have two different sound settings, HI and LO. Whenever placing the cameras on a surface susceptible to heavy vibration such as vehicles, the LO sound setting is required to avoid audio distortion due to vibration. When placing the camera on more stable surfaces such as a helmet where the body absorbs much of the vibration, the HI sound setting can be used. On the LO sound setting it is normal to get some background electronic "fry" noise. This however should be overwhelmed by the sound of the application... Read More »