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How to Change Your Camera's Wi-Fi Name & Password

The password would have been at least 8 characters, with no spaces or special characters. If you can't come up with the right password, we'll need to reset it. HERO4 Part 1: Reset the Camera With the camera ON, Press and hold the Settings button (on the side) for 2-3 seconds. While still holding the side button, press and release the Power/Mode button (front). Select Reset in the 'Reset Wi-Fi Settings' option. Part 2: GoPro App New Camera Pairing Process Turn on your Bluetooth and open the GoPro App If Bluetooth... Read More »

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer. Alternately you can connect it to a USB wall charger that outputs 5V and 1A. Chargers can be purchased at the GoPro store. The... Read More »

GoPro App Camera Connection Troubleshooting

What's the issue? The Wi-Fi network cannot be found in the mobile device or you get the "Connect Your Camera" / "Wi-Fi Network Not Connected" / "Connection Lost" message in the App. Where does it apply? GoPro App HERO4 HERO3+ HERO3 How to fix it Section 1: Wi-Fi Network Can't be Found in Phone/Tablet If the camera's Wi-Fi network can't be found in the phone/tablet's wireless settings menu, follow these steps: Turn off/on the phone/tablet's Wi-Fi. Power off/on the camera. Make sure the camera is in GoPro App or Phone/Tablet or... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough. Please first ensure that the video is recorded properly by playing the videos directly on a TV with the supplied HD and AV component cables (HD HERO Original camera), or optional HDMI or composite cables (HD HERO2 camera), or optional HDMI cable (HERO4, HERO3+ & HERO3)) if you have the necessary cables. You should get... Read More »

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case. If... Read More »

HD HERO2 Recording Time in Each Video Setting

Recording time will vary according to the resolution setting used and the card capacity. Here are the average recording storage times for an HD HERO2 camera with a 32GB SD card: 1080p (30 fps): 4h 21m 960p (30 fps): 5h 26m 720p (60 fps): 4h 21 720p (30 fps): 8h 09m WVGA (60 fps): 8h 09m Reduce the record times to half for a 16GB SDHC memory cards.

HD HERO2 Camera Software Update with GoPro Studio

Update Products with GoPro Studio: Current Camera Software: HD2.08.12.312.WIFI.R68.00 Release Date: 07/29/2013 Changes: Improved system stability, GoPro App feature integration, Addressed One Button Mode issues, Resolved firmware update issues. To update your HD HERO2 camera, please download GoPro Studio. You can download GoPro Studio here. The HD HERO2 camera software update process varies based on computer operating system. Before downloading, please verify the operating system version of your computer. Then, select the corresponding platform below. Once downloaded, save the software bundle to your desktop, unzip the contents, & install GoPro Studio.... Read More »

What are .thm and .lrv files?

Depending on what camera you are using, what software version you have installed, and what resolution you are recording video in, you may notice .thm and .lrv files stored on your camera after recording video. .thm files are Thumbnail video files which are used to display a thumbnail image of the video .lrv files are Low Resolution Video files. These will be created if: You have a HERO3+ Black or Silver Editions, HERO3: Black Edition camera or… You have a HD HERO2, HERO3: White Edition, or HERO3: Silver Edition camera and... Read More »

Preview Never Starts in the GoPro App

Troubleshooting for video preview issues on the App

HD HERO2, HD HERO Original, and HD HERO 960 Battery Life

With a single battery, you will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures*. Cold temps will reduce run times somewhat, however the camera helps to minimize this by transferring the normal heat generated during operation towards the battery. If you use our Battery BacPac, you can use two batteries at the same time to effectively double recording times. *Based on GoPro engineering testing. Actual performance may vary based on settings, environmental conditions and other factors. Maximum battery capacity will normally decrease with time and... Read More »