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HD HERO  960

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Respostas para as perguntas mais frequentes:

Camera Freezes Up

If your camera is freezing up, that usually means that you need to update the camera's software or there are some issues with the SD card. Here's some information on SD card recommendations. Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs. NOTE: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs (Does not apply with the HERO camera). If your camera is currently frozen, try to reset the camera... Read More »

microSD Card Considerations

To consistently achieve the best results with your GoPro camera it is important to select microSD cards that are known to work well with your camera.

How to Charge the Camera Battery

If you would prefer to see a video tutorial on charging your camera, check out this article: Video Tutorial - Charging Your Camera and Accessories The following instructions detail the best way to fully charge your camera battery. Power the camera off. Disconnect any BacPacs. Connect the camera to the USB port on the computer. If possible use a USB port on the back of the computer. Alternately you can connect it to a USB wall charger that outputs 5V and 1A. Chargers can be purchased at the GoPro store. The... Read More »

How to Correct Choppy or Broken Up Playback

If you are experiencing choppy or broken up playback when viewing your videos, this will usually come down to the computer not being able to process the data of the large HD video files fast enough. Please first ensure that the video is recorded properly by playing the videos directly on a TV with the supplied HD and AV component cables (HD HERO Original camera), or optional HDMI or composite cables (HD HERO2 camera), or optional HDMI cable (HERO4, HERO3+ & HERO3)) if you have the necessary cables. You should get... Read More »

HERO3, HD HERO2, & HD HERO Original Waterproof and Depth Rating

The HD HERO Original, HD HERO2, and HERO3 cameras come in a protective waterproof case that is capable of withstanding depths of up to 197 feet (60 meters). Before taking the unit in the water you'll want to be sure to verify that there is no dirt or debris along the white rubber gasket that could compromise the integrity of the waterproof case. To ensure that the camera is fully sealed, push the housing backdoor all the way in before securing the black latch on the top of the case. If... Read More »

Camera is not Recognized when Plugged into a Computer USB Port

If your computer is not recognizing the USB connection it could be one of a few things: There is a loose connection somewhere The USB cable is faulty There is a compatibility issue with the SD card There is a fault with the camera itself. First, make sure that the blue Wi-Fi light isn't flashing. If it is, hold down the Wi-Fi button on the side of the camera until the light flashes 7 times and then turns off. If you have a HERO4 camera, hold down the side button for... Read More »

Software Update Release Information

HERO4 Black Edition Camera Current software version: HD4.02.02.02.00Release date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds 720p240 video mode (Narrow FOV only) Adds 2.7K60 video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4.02.01.00.04 - Release date: 10/05/2014 HD4.02.01.02.00 - Release date: 10/14/2104 HERO4 Silver Edition Camera Current software version: HD4.01.02.02.00Release date: 2/4/2015 Feature Enhancements: Adds Time Lapse Video mode Adds Auto Image Rotation Adds 30 photos/6 seconds Burst rate Old software versions: HD4.01.01.00.00 - Release date: 10/05/2014 HD4.01.01.02.00 - Release date: 10/14/2014... Read More »

Recommended Chargers

If you plan to use a USB charger to charge your camera or Battery BacPac, be sure to research the volts (V) and amps (A) that the charger outputs before you connect your camera or Battery BacPac to it. Our cameras and Battery BacPacs require USB chargers that output 5V and 1A. Using chargers that do not meet this requirement can potentially break your camera or Battery BacPac. To properly charge your camera, first power it off and disconnect the BacPac if one is attached. Next, connect the camera to a... Read More »

HD HERO2, HD HERO Original, and HD HERO 960 Battery Life

With a single battery, you will get approximately 2.5 hours of continuous video recording time in mild and warmer temperatures*. Cold temps will reduce run times somewhat, however the camera helps to minimize this by transferring the normal heat generated during operation towards the battery. If you use our Battery BacPac, you can use two batteries at the same time to effectively double recording times. *Based on GoPro engineering testing. Actual performance may vary based on settings, environmental conditions and other factors. Maximum battery capacity will normally decrease with time and... Read More »

Curved Nature of Pictures and Videos

The reason GoPro videos have a slight fish-eye effect, is due to the wide angle lens on the camera. It's actually called a barrel distortion, which is a result of having the 170 degree lens. This curve/barrel distortion allows for the 170 degree ultra wide angle shots that GoPro is known for. You can slightly reduce this effect on the HD HERO Original camera by filming in 1080p (30 FPS) mode, which brings the Field Of View (FOV) down to 127 degrees. With the HD HERO2, HERO3, HERO3+, and HERO4 camera,... Read More »